FAQs

Our most frequently asked questions with answers

General | Online Store | Contact | Online Book Studies | Membership

General

How do I get my church connected to Authentic Intimacy’s resources?

Authentic Intimacy has a training platform specifically for leaders called AI Leader. Here Christian leaders can navigate tough sexual issues and learn to journey with others toward sexual wholeness.

You may also consider leading a small group at your church to help connect others to our resources. We have several studies with video lessons that are available for group purchase. You can view that curriculum in our online store.

Do you offer counseling, or can you refer me to a Christian counselor?

We believe Christian counseling is a powerful tool that God can use to help individuals and couples work through difficult times and find healing from past wounds. It’s hard work, but so worth the effort! While we don’t offer counseling or make referrals to specific counselors, please check out Focus on the Family and their network of Christian counselors. This is a great resource to help you find a counselor in your area.

Also, be sure to read Juli’s blog, How to Choose a Wise Counselor (en Español)

Will Juli endorse my book or ministry?

Juli is not able to fulfill requests for book reviews or endorsements at this time. Thank you for the work you are doing, and we wish you the best!

Online Store

Do you offer bulk discounts on books?

If you are interested in purchasing 10 or more copies of a book we currently sell in our online store, we may be able to purchase those for you at a discounted price through our publisher. Please contact us if you would like more information.

Can I share curriculum video links with members in my small group?

While most small group leaders share the curriculum videos during the meeting time, we do make allowances for sending the video links to your small group to watch ahead of time. This applies to groups with less than 20 people. For larger groups, please contact us about obtaining a corporate license. Please review our End-User License Agreement for further details.

I changed my mind on my purchase! Can I cancel my order and get a refund?

If you purchased a product through our online store, you can read our refund policy here.

How do I access my digital products?

If you purchased a digital product through our online store, you will have received an email confirmation with a link to access your digital product. When you first access your digital product, we recommend you bookmark that page to easily find it again in the future.

Do you ship internationally?

While we can occasionally make exceptions to shipping outside of the U.S., the high cost of shipping makes it uneconomical. Contact us if you’d like to inquire about shipping internationally.

If you live outside of the U.S. and are interested in registering for an Online Book Study, please contact us for a discount code so that you can purchase your book locally.

Contact

How do I request Juli to speak at an event?

We would love to help you bring Juli to your community. Find out more about our different event topics and send us a request.

Is there a way to contact Juli directly?

Juli is not able to respond to individual requests or messages due to the large number of people who desire to talk with her one on one.

Because Juli does value meetings with others and investing in leaders, we do offer “Office Hours with Juli” through our Sexual DiscipleshipⓇ membership. This is an opportunity for members to ask Juli questions and discuss issues around sexuality.

How can I contact you?

You can contact us through our contact form below.

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Online Book Studies

I can no longer participate in an Online Book Study that I signed up for. Can I get a refund?

Online Book Study sales are final and are not refundable. We encourage you to consider your schedule and availability before registering, as spots are limited.

Is there an age requirement for participating in an Online Book Study?

Due to the nature of the topic and the open sharing that is encouraged in our groups, participants must be 18 or older to join an Online Book Study.

How do I sign up for an Online Book Study?

We offer Online Book Studies three times a year. Find more information about the groups we offer here. If you want to be the first to know when new groups open, be sure to sign up for our book study interest list found on the same page.

Membership

What is the difference between Authentic Intimacy and AI Leader memberships?

AI Leader® is a ministry of Authentic Intimacy. Authentic Intimacy was established in 2012 to provide biblically-based, practical resources to help women and couples walk toward sexual integrity and intimacy with God. AI Leader® was established to provide training and resources to help Christian leaders who want to disciple others in understanding God’s heart for sexuality, what it means to walk with personal sexual integrity, and how to integrate our sexuality with the Great Commission.

The Authentic Intimacy membership includes:

Access to all Java with Juli episodes
Access to webinar archives
“Second Cup” monthly podcast discussions with Juli live on Zoom
Free digital resources
25% off Online Book Studies
10% off AI events
Online member community

The AI Leader membership includes:

AI Leader E-Courses
Monthly Office Hours with Juli
Access to webinar archives and exclusive interviews with experts
Java Packs (Java with Juli podcast episodes and discussion guides)
Rethinking Sexuality Small Group Curriculum
Small group leader training
Invitation to join cohorts with other leaders
Sexual Discipleship certification
50% discount on digital content in our online store
Online member community

Learn more and register for a membership!

Can I gift a membership to a friend?

Yes! You can gift a membership here.

What if I join and decide it's not for me?

You may join by paying month to month to see if the membership is something you can benefit from. You may cancel your membership anytime through your member dashboard using the steps below.

1. Login and navigate to “Your Account” in the dropdown menu under AI Members or SD Member

2. Go to Subscriptions under Membership

3. Click on the three dots to the far right of the subscription row

4. Choose to cancel subscription

What if I can’t login to my account?

If you can’t log into your account, please clear your browser cache. If that doesn’t work you can reset your password and try again.

If that doesn’t work you can contact us here.

How do I update my payment information?

1. Login and navigate to “Your Account” in the dropdown menu under AI Members or SD Members

2. Go to Subscriptions under Membership
3. Click on the three dots to the far right of the subscription row
4. Choose to update and then add new payment information

Who do I contact if I have a questionable Authentic Intimacy charge or have mistakenly registered for something?

Please contact finance@authenticintimacy.com to resolve the dispute.

Donating

How do I donate to Authentic Intimacy?

Thank you for wanting to support Authentic Intimacy. You can donate here.

Who do I contact for questions about donating to Authentic Intimacy?

Please email finance@authenticintimacy.com.

How do I change my recurring donation?

Please email finance@authenticintimacy.com to adjust your monthly giving amount.

Can I mail a donation check?

Yes! Please mail your check to:

Authentic Intimacy

3900 Broadview Rd, Suite #11

Richfield, OH 44286

When are annual donation statements sent out?

Annual donation statements are mailed out in January for donations made the previous year.